999h Privacy Policy

We collect the following types of information when you register and use services on the 999h platform:

Personal Identity Information

• Full name and date of birth
• Email address
• Residential address (district and division)
• National ID card or passport number (for age verification)

Financial and Transaction Information

• bKash, Nagad or Rocket mobile banking number (where applicable)
• Deposit and withdrawal history
• Bonus and reward transaction details

Technical and Usage Information

• IP address and device type
• Browser version and operating system
• Session duration and page visit information
• Referral source (which channel you used to reach the site)

Collected information is used only for the following purposes:

• Account verification and management: To keep your account active and ensure login security.
• Transaction processing: To complete deposits, withdrawals, and bonus distributions.
• Customer support: To help resolve your issues via live chat or email.
• Security and fraud prevention: To detect fraudulent activity and keep accounts secure.
• Meeting legal obligations: To comply with applicable laws and fulfill authority requirements.
• Service improvement: To improve platform experience and functionality.
• Relevant communications: Regarding promotions and updates (only with your consent).

We do not sell, rent, or transfer your information to unauthorized third parties.

999h stores your information only for as long as necessary. The following factors are considered when determining the storage period:

• Duration of account activity
• Applicable legal and regulatory obligations (generally up to 5 years)
• Possibility of dispute resolution or legal claims

After an account is closed, we securely delete or anonymize personal information unless legally required to retain it.

Server Location

Our servers operate in an SSL encryption-secured environment. Advanced security technology is used for both data transmission and storage.

999h may share your information with third parties in the following limited circumstances:

Service Providers

Information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket), technical support, and data analysis. They operate only under our instructions and may not use the information independently.

Legal Authorities

Information may be disclosed to fulfill authority requirements in response to court orders, government investigations, or legal obligations.

Fraud and Security

Information necessary for fraud detection, money laundering prevention, and account protection may be shared to a minimum extent with verification agencies.

The 999h website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

Cookies We Use

• Essential cookies: Necessary to maintain login sessions and ensure security.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Collect anonymous data to understand site usage patterns.

Cookie Controls

Cookies can be disabled through your browser settings. However, disabling certain essential cookies may limit some site functionality.

999h implements industry-standard technical and administrative measures to protect your information:

• SSL encryption: All data transfers between the website and server are encrypted.
• Encrypted storage: Stored sensitive information is kept encrypted.
• Access control: Only authorized staff can access necessary information.
• Regular security audits: Regular audits are conducted to identify system vulnerabilities.
• Two-factor authentication: To prevent unauthorized access to accounts.
• Firewall protection: To block external attacks and unauthorized access.

As a 999h user, you have the following rights:

Right to Access Information

You have the right to know what information we hold about you. Contact us and we will provide a copy of your information.

Right to Correct Information

You have the right to request correction of any errors in your stored information.

Right to Delete Information

Where there is no legal obligation to retain it, you may request deletion of your personal information. Necessary action will be taken within a reasonable time after reviewing your request.

Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted.

Right to Withdraw Marketing Communications

You may request to stop receiving promotional emails or messages at any time. Contact our support team to do so.

The 999h platform integrates game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) and payment processors (bKash, Nagad, Rocket). These third-party services operate under their own privacy policies.

999h is not responsible for the privacy practices of these third parties. We recommend that you read the privacy policy of each service.

Our site may contain external links or advertisements. Clicking these links may take you to another website that is not under our control.

999h is an adult entertainment platform. Our services are intended only for those aged 21 and above.

We do not knowingly collect personal information from anyone under the age of 21. Completing the age verification process at registration is mandatory.

If it comes to our attention that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information.

To learn more about responsible gaming, read our Responsible Gaming Guidelines.

999h reserves the right to change or update this privacy policy at any time. Changes will take effect as soon as they are published on this page.

For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the service after changes are made will be considered acceptance of the new policy.

We recommend that you visit this page regularly to stay informed of updates.

To ask any questions, raise concerns, or submit a request to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Bengali support available on the website 24/7

Our privacy team will review your request and take the necessary steps as promptly as possible.